Our prices are shown on
our website, and include VAT at 17.5%.
Non-EU customers are responsible
for Import Duty/Tax in their respective countries.
Unfortunately we cannot advise you what these costs
will be - please consult your local customs office
for more information.
We try to make sure that
the prices on our website are accurate but errors
may occur. If we discover an error in pricing of the
goods in your order we will inform you as soon as
possible using the contact details you supply us and
give you the option of reconfirming your order at
the correct price or cancelling it. (If we are unable
to reach you we will treat the order as cancelled).
In the event of an order being cancelled, any payment
made for the goods will be refunded in full.
All offers are available
while stocks last. If we are unable to supply a particular
item which you have ordered or if the correct price
for an item is different from the price on your order,
we will notify you as soon as we can after receiving
your order. If this happens, you may cancel your order
and we will refund you any money which you have paid.
Payment
You can pay by any major
credit or debit card.
The prices displayed on
our web site are in British pounds.
We currently debit money
from your account within one working day after we
have received your order.
Delivery
We can deliver goods to
destinations within and outside the UK.
Orders are despatched either
by Royal Mail 1st Class or by 24 Hour Courier. Our
couriers require a signature and operate between 9am
and 5pm on weekdays only, so please specify an address
where someone will be able to sign for your goods
between these hours.
Returns
We believe that you will
be delighted with your product but there may be occasions
where you feel it necessary to return an item. We
aim to keep the process as simple as possible. These
terms do not affect your statutory rights.
Faulty Goods
If you return an item to us which is faulty, which
you did not order or for any other reason which is
our fault, please contact us by email at info@coldspringmill.co.uk
to inform us and we will arrange a refund or replacement.
In the event of you returning goods to us we will
also pay you the cost of the return postage. In this
event, please contact us first and we will allocate
you a Returns Code (which you may wish to include
with the package to ensure we process your return
as efficiently as possible) and we will also advise
you how to send the item back to us. We usually ask
that you send items back to us via Royal Mail First
Class (Recorded), but occasionally items may have
to be picked up by a courier service. Please obtain
a proof of posting certificate from your Post Office
to enable us to process the refund for your return
postage costs.
Returns You will be
responsible for the item or items until they reach
us. For your own protection, we suggest you use a
secure delivery method which requires a signature
upon delivery such as Royal Mail First Class (Recorded
Delivery).
Our responsibility
We will not be responsible
for any losses resulting from your use or the inability
to use our website or resulting from unauthorised
access to, or alteration of your transmissions or
data in circumstances which are beyond our control.
We will not be responsible
for your loss of profits, wasted expenditure, corruption
or destruction of data or any other loss which does
not directly result from something we have done wrong.
You will be responsible
if you use this website in breach of these terms of
use and will reimburse us for any loss that you cause
to us as a result of your misuse.
We make no promise that
our website will be uninterrupted or entirely error
free. Because of the nature of the Internet, the shopping
online service is provided on an "as is"
and "as available" basis. We are not responsible
to you if we are unable to provide our Internet services
for any reason beyond our control.
This does not affect your
statutory rights as a consumer.
Copyright, Trademarks
& Data Protection
All rights in the designs
and information on our website are owned by us. They
are protected by copyright, trademarks and other intellectual
property rights.
You may view, copy and print
portions of our website for the sole purpose of placing
an order with us. The materials on our website may
not be used for any other purpose.
General
We may change or withdraw
any part of our website, or may refuse you access
to the website at any time if we consider it necessary.
These terms are governed
by the laws of England and Wales and any disputes
will be decided only by the courts of England and
Wales.
